Job Description

JOB DESCRIPTION

Job Title

Services and Solution Delivery Parts Administrator

Job Description

The Parts Administrator is responsible for managing service parts operations to ensure timely, accurate, and compliant processing of orders, deliveries, and returns. This role supports service teams by coordinating logistics, monitoring inventory and backorders, resolving delivery issues, and maintaining adherence to company policies, SLAs, and quality standards.

Your role:

  • Enter and manage service parts orders in the company systems
  • Monitor order status, backorders, and deliveries
  • Communicate with customers and internal teams regarding order updates
  • Coordinate parts deliveries and logistics
  • Resolve issues such as delayed, damaged, or incorrect shipments
  • Manage service parts returns in line with company procedures
  • Prepare basic reports on order status and inventory using Excel
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