Job Description

Services Consultant – Amazon Connect

Join Zendesk as a Services Consultant – Amazon Connect. In this role you will lead end‑to‑end technical delivery for our customers, from gathering requirements to successful go‑live, ensuring solutions are technically sound and aligned with customer business goals.

Responsibilities

  • Serve as a subject‑matter expert on Zendesk for Contact Center, providing recommendations and handling high‑profile customers.
  • Lead design and configuration workshops, produce detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.
  • Configure services and deploy resources in customer AWS accounts using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
  • Collaborate with cross‑functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go‑live ...

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