Services Consultant - Amazon Connect

Services Consultant - Amazon Connect page is loaded## Services Consultant - Amazon Connectremote type: Fully Flexiblelocations: Montreal, Canadatime type: Full timeposted on: Publié hierjob requisition id: R32514## Job DescriptionAs a Services Consultant, your primary responsibility will be to lead the end-to-end technical delivery for our customers. You'll take ownership of the implementation process, from initial requirements gathering to successful go-live, ensuring solutions are technically sound and aligned with customer business goals.**Responsibilities*** Technical Expertise & Problem-Solving: Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers.* Solution Design & Documentation: Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.* Configuring ...