Job Description

Position Details

Requisition Number:

Services Coordinator

Location: hybrid position located in Pasig, Philippines.

Insight at a Glance

  • 14,000+ engaged teammates globally
  • #20 on Fortune’s World'sBest Workplaces™ list
  • $9.2 billion in revenue
  • Received 35+ industry and partner awards in the past year
  • $1.4M+ total charitable contributions in 2023 globally

About the role

As a Services Coordinator you will:

  • 80% phone work: outbound & inbound
  • 15% escalation
  • 5% data integrity audits
  • Perform technician screenings – soft skills and technical capability assessment
  • Send technician site‑specific forms/field procedures, instructions, etc.
  • Perform T-3 technician confirmation call (to ensure the tech is still available for assignment)
  • Perform T-24hr technician confirmation call (to ensure the tech is still a...

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