Services Engineer

We are seeking a highly skilled and customer-focused Services Engineer to join our growing remote team. In this role, you will be responsible for delivering technical services, implementation support, system optimization, and post-deployment assistance for our clients. You will work closely with cross-functional teams including Engineering, Product, and Customer Success to ensure reliable service delivery and high customer satisfaction.

This is a fully remote position; however, candidates must be based in the United States and legally authorized to work without sponsorship.

Key Responsibilities

Technical Services & Support

Deliver remote technical services including system configuration, deployment, upgrades, and troubleshooting.

Serve as a technical escalation point for complex service issues and incidents.

Diagnose system, application, and infrastructure issues and implement timely resolutions.

Ensure systems meet performance, a...