Job Description

02-Feb-2026

Services Experience Manager

Full time

Regular

Job Description

As the Retail Services Experience Manager, you’ll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You’ll also be responsible for driving employee development and performance management.

What you’ll do
  • Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
  • Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
  • Analyze reporting and performan...

    • Apply for this Position

    Ready to join Best Buy? Click the button below to submit your application.

    Submit Application