Services Operations Specialist

We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards.

The primary responsibility of the Lenovo Service Desk Engineer role is to offer technical support and assistance to customers around the clock. This includes troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring that all customer interactions are handled with professionalism and efficiency.

Key responsibilities include:

Lead, mentor, and manage a team of L1 Service Desk Engineers across 24x7 operations.

1. Providing 24x7 technical support to customers via phone, email, and live chat.

2. Diagnosing and resolving hardware and software issues in a timely manner.

3. Documenting all customer interactions and technical procedures in our ticketing system.

4. Collaborating with other support team members to e...