Services Sales Senior Analyst

Brief Description:

Senior Analyst or Assistant manager – Service Sales - Contract Sales- Power Group


Experience: 5–6 Years

Industry: Power Electronics / UPS / Critical Power Solutions

Role Summary

The Senior Analyst – Service Sales (Power Contract Sales) or AM   will be responsible for end-to-end ownership of service sales and key accounts in the Chennai market, managing a business volume of 15 Crores annually. The role focuses on AMC renewals, Warranty-to-AMC (WCR) conversions, service product sales (Batteries, BMS, spares, special products)  and also collections, with clear accountability for weekly and monthly targets.

1. Revenue & Target Ownership

• Own and deliver 15 to 20 CR annual service sales business in the Chennai region.


• Achieve weekly, monthly, quarterly, and annual sales targets for UPS AMC/renewals


• Build and manage a healthy service sales pipeline with accurate forecasting


• Manage UPS AMC renewals, warranty-to-AMC (WCR) conversions, and contract extensions & ONTIME RENEWAL OF CONTRACTS


• Track installed base and warranty expiries to maximize WCR and renewal conversion.


• Drive timely renewal closures through structured follow-ups and pricing strategies.


• Drive service Business by engaging deeply with existing customers and bring more revenues


• Should be able to connect with Internal and external Team to achieve the specified Target


• Work closely with Service Operations, Technical Teams, Finance, and Collections to ensure smooth execution and billing.


• Support contract scope finalization, invoicing, and customer satisfaction.


• Ability to travel and meet customers on daily basis and propose value-based service solutions.

2. Key Account Management – End to End

• Handle key service accounts independently, acting as a single point of contact.


• Develop strong customer relationships to increase service penetration and retention.

3. Cross-Selling & Service Product Sales

• Drive sales of service products, including:
  
  
  
  • Batteries & battery replacements
  
  
  • Battery Monitoring Systems (BMS)
  
  
  • UPS retrofit / upgradation
  
  
  • Spares & consumables
  
  
  • CSM –(Manpower & DC upgradation sales)
  
  


• Generate and penetrate new enquiries for additional services and power products during renewals and routine customer interactions.

4. Collections & Payment Management

• Track outstanding receivables for assigned accounts.


• Ensure timely collection of payments as per agreed credit terms.


• Coordinate with customers and internal finance teams to close overdue payments and avoid credit blocks.

5. Sales Analysis & Reporting

• Monitor weekly and monthly performance dashboards covering sales, renewals, WCR, and collections.


• Review gaps vs targets and implement corrective actions.


• Maintain accurate data in CRM and MIS systems.

Experience

• 4–5 years of experience in Service Sales / Power Contract Sales / UPS Service Business.


• Proven experience managing ₹10–15 CR service sales portfolio, preferably in Chennai or similar metro markets.


•  

Technical & Commercial Skills

• Strong understanding of UPS systems, AMC, WCR, renewals, batteries, retrofit, and spares.


• Ability to identify customer needs and propose value-based service solutions.


• Strong Negotiation skills ,   Data management , Maintaining and Updating Installation Base in system,  ability to get price raise on each contracts and Better margin on New contracts

Sales & Execution Skills

• Strong target orientation with the ability to plan weekly and monthly closures.


• Experience in collections management and payment follow-ups.

Analytical & Tools

• Proficiency in MS office, Excel, CRM tools, MIS, and sales tracking dashboards.

Preferred Qualifications

• Experience with UPS OEMs / critical power solution providers or related filed.


• Exposure to key account management and service-led revenue growth.


• DIPLOMA /BE - EEE /EC -Engineering qualification preferred.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

Customer Focus 

Operational Excellence 

High-Performance Culture 

Innovation 

Financial Strength

OUR BEHAVIORS 

Own It 

Act With Urgency 

Foster a Customer-First Mindset 

Think Big and Execute 

Lead by Example 

Drive Continuous Improvement 

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