Services & Support Admin

Primary role is to maximize the effectiveness and efficiency of Agilent s field organization that impacts cost and revenue for the business Focusing on strategic planning to optimize the field service team and meet our customer service commitments As well as managing the daily operations within a given geography that continuously meets and exceeds the expectations of our internal and external customers by assigning the right service engineering resource in the right location at the right time Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times and ensuring all Agilent and Partner resources are effectively and efficiently deployed for customer on site attendance Works closely with Sales and Support Organizations Customer Operations Center Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers Responsible for interfacing with customers log...