Servicing & Deployment Coordinator

Are you passionate about delivering outstanding customer service and optimising resource deployment? We have an exciting opportunity for a Servicing & Deployment Coordinator to join our team at Gasway.

This is a full time role, working 40 hrs per week from our office in Colchester, Monday-Friday from 8am to 5pm with 1 hr unpaid lunch.

As a Servicing & Deployment Coordinator, you will be the first point of contact for engineers and clients, working closely with our Customer Service Team to ensure exceptional service delivery. Your role will involve effectively managing the deployment of engineer resources across a specified geographical area, ensuring that work is scheduled and planned to meet customer needs and targeted KPIs.

Key responsibilities include allocating emergency and routine work to engineers and keeping customers and clients informed about ongoing repairs and processes. You will also be responsible for escalating any resource issues, working to prio...