Job Description

As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

The Servicing Operations Senior Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, miscellaneous project and audit support. 

Primary responsibilities include:

  • Reviewing legal and escheatment documents and determining appropriate action to take
  • GL Reconciliation
  • Procedure Updates
  • Process Improvement
  • Handing customer, attorney and colleague phone inquiries
  • Reporting daily volumes and creating action plans
  • Adherence to risk management requirements, including regulatory and product changes
  • Processing of miscellaneous customer service requests
  • Resear...

    • Apply for this Position

    Ready to join Citizens? Click the button below to submit your application.

    Submit Application