Servicing Training Lead

Overview

The Servicing Training Lead is a critical leadership role responsible for the end-to-end management performance and strategic direction of the Servicing Training Specialist team. This role ensures the timely high-quality and impactful delivery of training programs that are strategically aligned with Servicing Operations goals. The Lead drives team performance, fosters a culture of continuous improvement and knowledge sharing, manages key stakeholder relationships, and oversees the strategic reporting and resource allocation for the Servicing L&D function.

People Management & Development

• Performance Management: Manage performance on an individual and team level; promptly addressing underperformance through coaching, setting SMART goals, and meticulous documentation of interventions.
• Talent Development: Implement a system to identify team talents, design and manage Individual Development Plans (IDPs) an...