Job Description
**Job Title:**
Digital CLM Operations Specialist
Function
Emerging Market
At Sun Pharma, we commit to helping you **Create your own sunshine** by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
**Are You Ready to Create Your Own Sunshine?**
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**Key responsibilities:**
The role is responsible for administrative coordination, testing, tracking, and governance of all eVAs and digital content deployed on the Phyzii platform. The incumbent will act as a single point of coordination between Head Office, country marketing teams, and the Pixelus Phyzii partners to ensure smooth execution, quality assurance, compliance, and timely availability of digital assets for field teams across emerging markets.
**Key Responsibilities:** Digital CLM Administration & Coordination
+ Act as the primary administrative SPOC for PixelusPhyzii for all eVA uploads, updates, refreshes, version changes, and deletions.
+ Coordinate with HO and country marketing teams for planning, validation, and deployment of digital content on Phyzii.
+ Ensure timely execution of approved digital assets as per agreed timelines.
+ Testing & Quality Assurance
+ Conduct end-to-end testing of eVAs and digital content prior to release for field teams.
+ Validate functionality, navigation flow, content accuracy, and brand compliance.
+ Coordinate defect resolution with PixelusPhyzii and confirm fixes before go-live.
+ Digital Content Management
+ Maintain and track the complete repository of digital content and eVAs across all emerging countries.
+ Ensure correct country-wise availability, tagging, and lifecycle management of assets.
+ Reporting & MIS
+ Prepare monthly MIS reports on uploaded, updated, refreshed, and deleted digital content.
+ Share reports with MPD, SFE, and country marketing teams.
+ Maintain historical tracking for audits and governance reviews.
+ Stakeholder Support & Governance
+ Act as first-level administrative SPOC for Phyzii / CLM-related queries from country teams.
+ Ensure adherence to internal digital governance processes, approvals, and compliance standards.Responsible for managing Global Strategy into action meet, Global HR meet and support in Sr Management meets
**Qualification** **:** Bachelors degree in Life Sciences, Pharmacy, Business Administration, IT, or a related discipline
**Experience**
+ 23 years of experience in SFE, digital operations, CLM administration, or pharma marketing support roles.Experience of managing Senior Leaders will be preferred.
+ Strong coordination and stakeholder management skills
+ High attention to detail and quality orientation
+ Understanding of CLM platforms and digital content workflows
+ Testing and validation mindset
+ Strong Excel and reporting skills
+ Process, governance, and compliance orientation
**Your Success Matters to Us**
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. _Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!_
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Digital CLM Operations Specialist
Function
Emerging Market
At Sun Pharma, we commit to helping you **Create your own sunshine** by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
**Are You Ready to Create Your Own Sunshine?**
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**Key responsibilities:**
The role is responsible for administrative coordination, testing, tracking, and governance of all eVAs and digital content deployed on the Phyzii platform. The incumbent will act as a single point of coordination between Head Office, country marketing teams, and the Pixelus Phyzii partners to ensure smooth execution, quality assurance, compliance, and timely availability of digital assets for field teams across emerging markets.
**Key Responsibilities:** Digital CLM Administration & Coordination
+ Act as the primary administrative SPOC for PixelusPhyzii for all eVA uploads, updates, refreshes, version changes, and deletions.
+ Coordinate with HO and country marketing teams for planning, validation, and deployment of digital content on Phyzii.
+ Ensure timely execution of approved digital assets as per agreed timelines.
+ Testing & Quality Assurance
+ Conduct end-to-end testing of eVAs and digital content prior to release for field teams.
+ Validate functionality, navigation flow, content accuracy, and brand compliance.
+ Coordinate defect resolution with PixelusPhyzii and confirm fixes before go-live.
+ Digital Content Management
+ Maintain and track the complete repository of digital content and eVAs across all emerging countries.
+ Ensure correct country-wise availability, tagging, and lifecycle management of assets.
+ Reporting & MIS
+ Prepare monthly MIS reports on uploaded, updated, refreshed, and deleted digital content.
+ Share reports with MPD, SFE, and country marketing teams.
+ Maintain historical tracking for audits and governance reviews.
+ Stakeholder Support & Governance
+ Act as first-level administrative SPOC for Phyzii / CLM-related queries from country teams.
+ Ensure adherence to internal digital governance processes, approvals, and compliance standards.Responsible for managing Global Strategy into action meet, Global HR meet and support in Sr Management meets
**Qualification** **:** Bachelors degree in Life Sciences, Pharmacy, Business Administration, IT, or a related discipline
**Experience**
+ 23 years of experience in SFE, digital operations, CLM administration, or pharma marketing support roles.Experience of managing Senior Leaders will be preferred.
+ Strong coordination and stakeholder management skills
+ High attention to detail and quality orientation
+ Understanding of CLM platforms and digital content workflows
+ Testing and validation mindset
+ Strong Excel and reporting skills
+ Process, governance, and compliance orientation
**Your Success Matters to Us**
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. _Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!_
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
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