Job Description
DFP Recruitment are recruiting for an experienced Shared Services Support Officer to join a fast-paced contact centre environment on a short-term contract based in Grafton.
Location: Grafton
Contract: February 6 – March 6 (no extension)
Hours: hours per week
Work Type: Full-time onsite (Monday–Friday)
Rate: $. hourly + Super.
The Opportunity
We’re seeking a Shared Services Support Officer to join a fast-paced, multi-channel contact centre environment on a short-term contract. This role supports internal customers by delivering Tier 0/1 services and resolving enquiries at first contact.
You’ll work across phone, live chat, and ServiceNow, handling a high volume of enquiries while maintaining strong customer service and compliance with policies and procedures.
Key Responsibilities
Respond to customer enquiries across multiple channels Resolve issues at first con...
Location: Grafton
Contract: February 6 – March 6 (no extension)
Hours: hours per week
Work Type: Full-time onsite (Monday–Friday)
Rate: $. hourly + Super.
The Opportunity
We’re seeking a Shared Services Support Officer to join a fast-paced, multi-channel contact centre environment on a short-term contract. This role supports internal customers by delivering Tier 0/1 services and resolving enquiries at first contact.
You’ll work across phone, live chat, and ServiceNow, handling a high volume of enquiries while maintaining strong customer service and compliance with policies and procedures.
Key Responsibilities
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