Shared Services Support Officer

Overview

In this role, you will be responsible for responding to customer enquiries at first contact and processing a wide range of transactions using established processes and systems. You will work independently to meet individual performance targets while also contributing to overall team performance and continuous service improvement. This position suits someone who thrives in a fast-paced, customer-focused environment and can adapt quickly to changing demands and systems.

Key Responsibilities

• Respond to multi-channel customer enquiries and resolve issues at first contact where possible
• Process a high volume of varied transactions accurately and efficiently
• Deliver consistent, high-quality customer service across fluctuating workloads
• Use multiple computer-based systems to manage enquiries, update records, and track outcomes
• Escalate complex matters appropriately while keeping customers informed
• Work c...