Job Description
Since **1998**, we've been on a mission to **reshape** how players** interact** with their **favorite games**, growing into a global team of over **12,000 professionals** spread across **70+ studios in 26 countries**.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - **Player Engagement** - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement **provides technical support, community management, and trust & safety services** for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences!
**Role overview**
As a Shift Lead, your responsibilities include providing assistance to agents and team leaders within the project, troubleshooting agents' technical issues before escalating to IT, and coaching new employees. Your primary g...
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - **Player Engagement** - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement **provides technical support, community management, and trust & safety services** for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences!
**Role overview**
As a Shift Lead, your responsibilities include providing assistance to agents and team leaders within the project, troubleshooting agents' technical issues before escalating to IT, and coaching new employees. Your primary g...
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