Shift Leader

Shift Leader

Position Summary: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

I. Primary Job Duties

The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

1. Creates a World Class Guest Experience

• Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
• Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Provides guest satisfaction by assisting and resolving al...