Job Description
Shift Manager
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
+ Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
+ Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
+ Ensure that all employees present a neat clean appearance and wear company uniform.
+ Personally demonstrate the Customer needs are the highest priority.
+ Ensure food safety, quality and accuracy of orders.
+ Resolve customer complaints quickly while maintaining positive customer relations.
+ Greets customers with a smile, is polite and pleasa...
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
+ Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
+ Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
+ Ensure that all employees present a neat clean appearance and wear company uniform.
+ Personally demonstrate the Customer needs are the highest priority.
+ Ensure food safety, quality and accuracy of orders.
+ Resolve customer complaints quickly while maintaining positive customer relations.
+ Greets customers with a smile, is polite and pleasa...
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