Job Description
Reelu is a leading partner company supporting businesses in the iGaming, finance, and sportsbook industries. We are currently seeking a Shift Manager, for Hard Rock Bet Mexico and our partner company.
Register to Reelu Talent community and get matched today (Enter email, upload CV and let our Career coach, Kai, do the magic.)
Shift Manager
We are seeking an experienced Shift Manager to lead the sportsbook customer support team for Hard Rock Bet in Mexico. You will manage live shifts, especially during high-traffic sports events, ensuring smooth operations and exceptional service. You thrive under pressure, are data-driven, and excel at multitasking and clear communication across teams.
Responsibilities
Manage sportsbook customer support operations during assigned shifts, meeting SLAs and quality standards
Monitor live queues, workloads, and staffing levels; make real-time adjustments during peak sports events
Act as the primary escalation point for complex, VIP, an...
Register to Reelu Talent community and get matched today (Enter email, upload CV and let our Career coach, Kai, do the magic.)
Shift Manager
We are seeking an experienced Shift Manager to lead the sportsbook customer support team for Hard Rock Bet in Mexico. You will manage live shifts, especially during high-traffic sports events, ensuring smooth operations and exceptional service. You thrive under pressure, are data-driven, and excel at multitasking and clear communication across teams.
Responsibilities
Manage sportsbook customer support operations during assigned shifts, meeting SLAs and quality standards
Monitor live queues, workloads, and staffing levels; make real-time adjustments during peak sports events
Act as the primary escalation point for complex, VIP, an...
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