Shift Manager in Training

The Shift Manager is responsible for providing quality guest service by maintaining a clean and organized store image, as well as assisting with merchandising, pricing, and loss prevention. The Shift Manager operates the cash register/Point of Sale (EPOS) and ensures adherence with all Company/Store policies, including brand and image standards. In the absence of the Assistant Manager the Shift Manager is required to assume the duties and responsibilities of the Assistant Manager.

Principle Responsibilities:

· Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest.

· Maintain an awareness of monthly promotions, sale merchandise and advertisements, and assist in the completion of the monthly blitz execution as needed.

· Follow all True North procedures for coffee, fountain and food service programs.

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