Shift Operations Supervisor - Vietnamese speaker

Shift Operations Supervisor - Vietnamese speaker

Malaysia

Why this role matters

A Supervisor at Exness plays a crucial role in ensuring seamless online customer support and effective handling of all client inquiries. They are responsible for overseeing the customer support team activities, ensuring timely responses to client inquiries, and addressing any issues that may arise. Their role involves close collaboration with internal team to provide exceptional customer service and maintain the company's reputation.

What you'll actually do

• Supervise Customer Support Executives
  • Monitor the attendance of CSE on a 24/7 basis to maintain operational efficiency.
  • Supervise the online customer support team to ensure timely and accurate responses to client inquiries through various channels such as live chat, email, or social media.
• Client's Inquiry and Problem Resolution Management
  • Assist in resolving ...