Job Description

Remote Hands

Responsibilities

  • Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
  • Provide support to clients / users over phone or via email
  • Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
  • Installing of new racks and mounting of equipment onto racks
  • Perform cable patching (copper and fibre cables and site surveys)
  • Plan and execute cabling, cross connects including testing and labelling.
  • Perform Security CCTV monitoring and tape change based on tape rotation schedule
  • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
  • Work with vendor to resolve technical issues or supply and install of equipment or cabling
  • Liaison with customers to provide them with activity updates
  • Escalate issues and involve experts wherever re...

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