Job Description

Purpose and Scope of position

This position contributes to our success by:

  • Assisting the store manager in executing store operations during scheduled shifts.
  •  This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
  • The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles

    • Competencies

    Achieving ResultsHelping Others SucceedLiving Our Misson And ValuesWinning With IntegrityMaking Every Customer Feel SpecialWorking Together

    Summary of Key Responsibilities

  • Responsibilities and essential job functions include but are not limited to the following:
  • Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
  •  Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer. Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
  • Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
  • Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.

    • Summary of Experience & Education

  • Minimum 1 year of experience of handling a team in a retail setup
  • Minimum education qualification – 12th / Diploma +

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