Job Description
The Shop Manager is responsible for managing the store operations and staff in order to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives.
Key Responsibilities
Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
Manage monthly allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
Monitor the shop attendance and prepare staff schedule in order to ensure that the Shop cost in a effective manner
Prepare management information reports on store performance and product in order to allow informed decision making
Ensure the effective communication of sales plans and targets to the Shop team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
Evaluate on a bi-yearly basis the performance of the Assistant Manager, Sales Associates , Cashiers and Stock Keepers (when applicable)
Ensure the stock is effectively measured and controlled, manage order placement activities to maximize sales and meet stock performance objectives
Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window and other
Key Responsibilities
Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
Manage monthly allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
Monitor the shop attendance and prepare staff schedule in order to ensure that the Shop cost in a effective manner
Prepare management information reports on store performance and product in order to allow informed decision making
Ensure the effective communication of sales plans and targets to the Shop team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
Evaluate on a bi-yearly basis the performance of the Assistant Manager, Sales Associates , Cashiers and Stock Keepers (when applicable)
Ensure the stock is effectively measured and controlled, manage order placement activities to maximize sales and meet stock performance objectives
Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window and other
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