Shop Manager

Job Overview

We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet.
This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.
Key Responsibilities

• Oversee all opening and closing procedures including cash reconciliation and daily reporting.
• Ensure smooth store operations during all peak periods, including weekends, public holidays, and promotional events.
• Manage staff schedules and attendance; be prepared to cover shifts on short notice due to manpower gaps.
• Handle customer complaints and escalations professionally, even when they occur outside regular operating hours.
• Conduct daily stock counts, track shrinkage, and provide corrective action plans.
• Liaise with suppliers, logistics teams, and maintenance vendors without ...