Shopify Theme Support Specialist

Switch Themes creates premium, exclusive themes for Shopify's official theme store. Our designs empower merchants to build beautiful, high-converting online stores.
The Role
We're seeking a Shopify Theme Support Specialist to join our team on a casual basis (10-20 hours weekly). This fully remote position requires availability from 6:00 AM to 3:00 PM UTC+0 daily. We welcome candidates worldwide who can reliably cover these hours.
Your day-to-day work will centre around helping merchants successfully implement and utilise our themes. Working through our email ticket system, you'll address queries on a first-come, first-served basis, focusing on theme setup, configuration challenges, and troubleshooting functionality issues. You'll frequently resolve conflicts between our themes and third-party apps, and guide merchants through proper theme settings and best practices.

A typical day involves diagnosing why certain features aren't working as expected, ...