Shopping Digital Media Senior Associate

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Customer Support for Shopping. This is a hybrid work setup based in the Philippines.

Job Summary

As a Digital Media Senior Associate, you will support clients and advertisers using the company's commerce products by troubleshooting campaign issues, offering optimization recommendations, and collaborating with internal teams to enhance product performance.

Key Job Responsibilities

• Provide support to clients and advertisers on all aspects of the company's commerce products, including AdWords, Analytics, and Shopping
• Provides prompt and efficient service to Account Managers including the appropriate escalation and consult channels
• Maintains acceptable performance metri...