Shore Excursion Manager

JOB PURPOSE

In line with the department policies and company sales targets, the Shore Excursion Manager is responsible to generate the highest possible revenue from the sales of shore excursions in every port of call, while delivering optimum customer service.

KEY ACCOUNTABILITIES

• Drives the shore excursions team in the delivery of high standards of service are delivered in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements; 

• Drives the Shore Excursions Team in the achievement of sales targets;

• Provides guests with ports and tours information;

• Ensures implementations of Standard Procedure Manual with regards to shore excursions activities;

• Handles guests’ complaints and queries;

• Manages, trains, and develops the shore excursions team.

QUALIFICATIONS (skills, competencies, experie...