SIAM IT Service Manager

Role - SIAM IT Service Manager

Years of Experience - 10 to 12 years

Location - Pune & Chennai

• Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle
• Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).
• Significant knowledge and skills in the following area: leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management/improvement framewor...