Job Description
SIAM & Major Incident Management Lead / Manager
Location: Ahmedabad (Work from Office / Hybrid)
Experience: 6+ Years (SIAM / ITSM / Service Operations)
Employment Type: Full-Time
Job Summary
We are looking for an experienced SIAM & Major Incident Management Lead to manage multi-vendor IT environments and ensure rapid resolution of high-impact incidents. The role focuses on service integration, operational governance, incident coordination, and continuous service improvement.
The candidate will act as a single point of control during major incidents and ensure seamless collaboration between internal teams and external service providers.
Key Responsibilities1. SIAM (Service Integration & Management) Responsibilities
- Manage and govern multiple IT service providers under SIAM framework.
- Ensure end-to-end service delivery across vendors.
- Define and monitor SLAs, OLAs, and KPIs.
- Establish service integration processes and governance models.
- Condu...
Location: Ahmedabad (Work from Office / Hybrid)
Experience: 6+ Years (SIAM / ITSM / Service Operations)
Employment Type: Full-Time
Job Summary
We are looking for an experienced SIAM & Major Incident Management Lead to manage multi-vendor IT environments and ensure rapid resolution of high-impact incidents. The role focuses on service integration, operational governance, incident coordination, and continuous service improvement.
The candidate will act as a single point of control during major incidents and ensure seamless collaboration between internal teams and external service providers.
Key Responsibilities1. SIAM (Service Integration & Management) Responsibilities
- Manage and govern multiple IT service providers under SIAM framework.
- Ensure end-to-end service delivery across vendors.
- Define and monitor SLAs, OLAs, and KPIs.
- Establish service integration processes and governance models.
- Condu...
Apply for this Position
Ready to join XpertNest? Click the button below to submit your application.
Submit Application