Site Based Program Manager

POSITION SUMMARY

Under general direction, the Site Based Program Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned Site Based team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops repeatable processes and ensures consistent customer delivery of Site-Based Services. Ensures overall operational excellence and contract profitability. Fosters a team environment while providing regular KPI performance feedback, development, and coaching. Requires business knowledge and a focus on continuous improvement.

RESPONSIBILITIES

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