Site Engagement Analyst, Zappos, Customer Experience

Zappos is looking for a customer‑obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys, and site/app analytics. The right candidate will possess analytical skills to answer complex, dynamic, and sometimes vague strategic questions. They must also have strong technical skills, including proficiency in data analysis tools and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them, and how we can improve their experience. They should have a collaborative mindset that enables effective cross‑functional work across Marketing, Merchandising, and Technology departments. This position sits on the CRM...