Site IT Support

The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at PPG locations. They work with centralized IT teams to deliver new solutions and support the existing standards.

Responsibilities:

• Supporting up to 300 IT end users, no direct reports 

• Able to support projects and initiatives from both corporate and SBU global IT teams 

• Good knowledge of company and internal processes 

• Onsite Technology Support provides in-person assistance to employee end users including: 

• Responds to telephone calls, emails, and personnel requests for technical support. 

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. 

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network...