Job Description

We are seeking an experienced IT professional with strong expertise in **network operations** and infrastructure management. This role will focus on **WAN/LAN operations and network projects** , while also supporting telephony systems, datacenter operations, and IT governance/security compliance

**Network Operations**

+ **Manage On-Site Network Infrastructure** Oversee core and access network devices like switches, routers, firewalls, Wi-Fi controllers, and Aps.
+ Monitor network health, performance, and availability using NMS tools.
+ Perform on-site troubleshooting for outages, latency issues, link flaps, and hardware failures.
+ Coordinate upgrades, patches, and configuration changes with central network teams.
+ Ensure physical infrastructure quality, including cabling, rack layouts, patch panels, and labeling.
+ Maintain network documentation, topology diagrams, and asset inventory.
+ Support expansion, relocation, or refresh of network hardware during projects.
+ Ensure compliance with network security policies and access control standards.
+ Work with ISPs, vendors, and site facility teams for connectivity and power-related dependencies.
+ Provide on-site support during incident resolution, audits, and planned maintenance.
+ Regular audits, port health checks, power & UPS dependencies, and environmental checks in network rooms.
+ Regular Server Operation, like Patch upgrade and daily Server incident
+ Knowing Data Center framework and internal connectivity.

**Network Project Management**

+ Lead network deployment, migration, and refresh projects.
+ Coordinate with vendors and internal teams for timely delivery.

**Infrastructure & Telephony**

+ Oversee datacenter and co-location operations.
+ Manage PRI lines, IP Phones, and IPCC systems.

**IT Governance & Security**

+ Drive **Change Management (CAB)** and **Incident Management** processes.
+ Ensure compliance with security frameworks (GRC, SCRP, MCRP) and support audits, BCP, and DR activities.

**Automation & Reporting**

+ Utilize **PowerApps** for workflow automation and **Power BI** for dashboards and reporting.

+ Bachelor’s degree in IT or related field.
+ 3+ years in **network operations** and infrastructure management.
+ Strong knowledge of routing, switching, firewalls, and telephony systems.
+ Familiarity with IT governance and security compliance.
+ Preferrable - Hands-on experience with **PowerApps** and **Power BI** .
+ Certifications: **CCNA, ITIL** preferred.

**Requisition ID** : 55797

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