Job Description
Your role and responsabilities:
Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution. Performing deep-dive application troubleshooting and identifying preventive actions.
Managing CIRS-related requests including deployments, feature toggles, and data fixes.
Following up on major production incidents and coordinating with cross-functional teams.
Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk . Writing and improving monitoring scripts and alerts based on incident learnings.
Handling customer escalations and coordinating with Support & Engineering teams.
Supporting planned activities and responding to ad-hoc requests from CES teams.
Requirements and Qualifications:
Deep experience in Dev Ops and Production Support . Experience in automation and CI/CD practices. Familiarity with cloud platforms (GCP, AWS, or Azure preferred). Hands-on ...
Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution. Performing deep-dive application troubleshooting and identifying preventive actions.
Managing CIRS-related requests including deployments, feature toggles, and data fixes.
Following up on major production incidents and coordinating with cross-functional teams.
Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk . Writing and improving monitoring scripts and alerts based on incident learnings.
Handling customer escalations and coordinating with Support & Engineering teams.
Supporting planned activities and responding to ad-hoc requests from CES teams.
Requirements and Qualifications:
Deep experience in Dev Ops and Production Support . Experience in automation and CI/CD practices. Familiarity with cloud platforms (GCP, AWS, or Azure preferred). Hands-on ...
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