Site Reliability Engineer

Your role and responsibilities

Handling major incidents via CIRS (Critical Issue Response System) providing frequent updates until resolution.

Performing deep-dive application troubleshooting and identifying preventive actions.

Managing CIRS-related requests including deployments, feature toggles, and data fixes.

Following up on major production incidents and coordinating with cross-functional teams.

Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.

Writing and improving monitoring scripts and alerts based on incident learnings.

Handling customer escalations and coordinating with Support & Engineering teams.

Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and qualifications

Deep experience in DevOps and Production Support.

Experience in automation and CI / CD practices.

Familiarity with cloud platforms (GC...