Job Description
Position Overview
Observability-Focused Mindset
Deep understanding of telemetry: Metrics, logs, traces, and events.
Experience with observability tools: e.g., Datadog, AWS CloudWatch, SolarWinds, OpenTelemetry.
Ability to define and refine SLIs/SLOs to measure system health.
Proactive monitoring: Builds dashboards and alerts that detect issues before users do.
Incident Management & Communication
Calm under pressure: Handles high-severity incidents with clarity and focus.
Strong communicator: Clearly articulates impact, status, and resolution steps to stakeholders.
Postmortem discipline: Writes blameless post-incident reports and drives follow-ups.
Collaboration: Works closely with devs, product, and support during incidents.
Logging & Iterative Improvements
Strategic logging: Adds meaningful logs that aid in debugging and performance analysis.
Log hygiene: Avoids noisy or redundant logs; uses structured logging.
Iterative mindset: Continuously improves logging as the application evolves.
Understands cost vs. value: Balances log verbosity with storage and performance impact.
Additional Qualities
Automation-first approach: Automates repetitive tasks and incident responses.
Security-aware: Understands implications of exposing PII/PHI in logs or dashboards.
Global collaboration: Comfortable working with distributed teams (e.g., US based Dev, SME).
Documentation: Maintains clear runbooks, escalation paths, and system diagrams.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
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