Site Reliability Engineer

We are seeking a Site Reliability Engineer (SRE) to drive reliability, availability, performance, and scalability across our production application stack. This role owns the health and uptime of our mission-critical SaaS platform, cloud infrastructure, database systems, and observability ecosystem.

This role also actively invites engineers with a strong software development background who are keen to transition into Site Reliability Engineering and work closely with production systems, platform reliability, and operational excellence.

Key Responsibilities

• Ensure high availability, performance, and scalability of production applications and services
• Own incident management , including on-call rotations, root cause analysis, and post-incident reviews
• Manage and operate MS SQL Server clusters , high-availability configurations, and performance tuning
• Design, implement, and continuously improve monitoring, alerting, and observability using tools such as New Relic, Logz.io, and AWS CloudWatch
• Proactively identify system bottlenecks and drive automation and reliability improvements
• Define, measure, and improve SLOs, SLAs, and error budgets across services
• Drive disaster recovery planning, testing, and availability simulations
• Collaborate closely with application engineering teams to improve production readiness, performance, and reliability through code-level insights and tooling
• Partner with CloudOps and DevOps teams on infrastructure automation and platform enhancements
• Use Jira and Jira Service Management to manage incidents, changes, and operational workflows

Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
• 3–5 years of experience in Site Reliability Engineering, CloudOps, DevOps, Platform Engineering, or related roles
• Backend or platform software development experience with exposure to production systems, reliability, or operations is a strong plus

Must Have Skills:

• Certifications in AWS, Microsoft, Windows, SQL Server, or SRE disciplines .
• Exposure to New Relic APM, IaC automation is a plus.
• Experience working in a 24x7 on-call rotation .
• Strong knowledge of Windows OS eco-system , IIS , MS SQL Server administration, clustering, performance tuning, and failover.
• Deep experience with monitoring/logging tools like New Relic, Logz.io, AWS CloudWatch .
• Experience with AWS (EC2, ASG, CloudWatch, CloudTrail, VPC) and infrastructure management.
• Good understanding of networking , DNS , load balancing , and security principles .
• Proficient in scripting languages such as PowerShell, Python .
• Strong understanding of incident response, change management, postmortem culture .
• Experience using Jira and Jira Service Management for operational workflows.
• Ability to work independently and drive technical initiatives.