Site Reliability Engineer

Hiring: On-Site Support Engineer - Linear Video Distribution (AWS Cloud)

Location: Mexico OR Colombia

Industry: Next-gen video distribution, cloud streaming, media technology

Are you passionate about live video delivery, cloud workflows, and supporting cutting-edge broadcast operations? A global media technology provider is seeking an On-Site Support Engineer to work directly within a major operator's facility, supporting a state-of-the-art AWS-based Linear Video Distribution Platform .

This role is perfect for someone who thrives in fast-paced operational environments, enjoys solving complex technical problems, and wants to be at the centre of a high-profile video delivery ecosystem.

The Opportunity

You'll be the primary on-site technical expert for a cloud-driven linear video distribution platform handling:

• SRT ingest
• Transcoding
• Packaging (DASH/HLS)
• DRM
• Origin and CDN delivery
• Session Management
• Manifest Manipulation
• Dynamic Ad Insertion (DAI)

Your work ensures seamless, high-quality live channel delivery to millions of viewers.

Key Responsibilities

• Act as the on-site technical contact supporting the cloud-based video distribution platform.
• Work closely with the operator's engineering and operations teams to maintain platform availability.
• Validate SRT content feeds and ensure correct service configuration and channel alignment.
• Support additions, changes, and removals of services, coordinating interfaces with back-office systems.
• Perform configuration updates following strict change-management processes.
• Monitor alarms, system health, and service KPIs.
• Troubleshoot issues across ingest, encoding/transcoding, packaging, DRM, CDN, and DAI workflows, escalating when needed.
• Document runbooks, operational processes, and lessons learned.
• Collaborate with remote engineering, cloud ops, and product teams to resolve complex issues.
• Provide technical insight for upgrades, new features, and ongoing architecture optimisation.
• Assist with API-related queries for monitoring, dashboards, and integration into NMS systems.

Technical Expertise Needed

• 5+ years working with video delivery systems in broadcast or OTT environments.
• Strong experience in DevOps, Cloud Infrastructure, or SRE roles.
• Knowledge of Docker , Kubernetes , and containerised environments.
• Deep understanding of video workflows: ingest, encoding, packaging (DASH/HLS), DRM, CDN delivery, DAI SRE
• Hands-on experience with AWS services (EC2, S3, CloudFront, CloudWatch, IAM, Lambda, etc.).
• Proficiency in Linux , shell scripting, system logs, and root-cause analysis.
• Solid networking fundamentals (TCP/IP, multicast/unicast, DNS, routing, load balancing).
• Strong documentation and customer-facing communication skills.

Nice-to-Have Skills

• Experience with CI/CD , observability tools (Grafana, Prometheus, ELK).
• Exposure to DRM technologies (Widevine, PlayReady, FairPlay).
• Understanding of DAI workflows.
• AWS or cloud certifications (e.g., AWS Solutions Architect Associate).