Site Reliability Engineer

Your role and responsabilities:

• Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
• Performing deep-dive application troubleshooting and identifying preventive actions.
• Managing CIRS-related requests including deployments, feature toggles, and data fixes.
• Following up on major production incidents and coordinating with cross-functional teams.
• Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk .
• Writing and improving monitoring scripts and alerts based on incident learnings.
• Handling customer escalations and coordinating with Support & Engineering teams.
• Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and Qualifications:

• Deep experience in DevOps and Production Support .
• Experi...