Job Description

Radisson Hotel Group is a leading hospitality
company serving as a true host and best partner to guests, owners, business
partners and talent. Our unique hotel brands offer award-winning and
exceptional hotel experiences, originating from our strong Scandinavian
heritage of design and innovation. Our brands embody our modern vision of
hospitality, including authentic local tastes, stylish living design, unique
locations and vibrant social scenes.



Radisson Hotel Group brings a refreshed commitment to hospitality leadership to
meet the changing travel industry and the bespoke needs of our guests. We
provide exceptional service in all of our hotels across the globe and strive to
deliver a hospitality experience that is beyond guest expectations.





Role purpose:



The SRE Manager ensures the reliability,
scalability, and performance of Radisson Hotel Group’s digital web and app platforms.



To achieve this, the role will:



              1.
Lead and mentor the SRE team to design, implement, and operate resilient
systems.



              2.
Establish and enforce best practices for monitoring, incident response,
automation, and capacity planning.



              3.
Partner with product, engineering, and infrastructure teams to embed
reliability into the software development lifecycle.



Resulting in:



              1.
Highly available and performant digital platforms that enhance guest
experience.



              2.
Reduced downtime and faster incident resolution across services.



              3.
A culture of reliability, automation, and continuous improvement within the
Digital services.











Roles/Responsibilities

·       
Lead,
coach, and grow a team of SREs, fostering a culture of ownership,
collaboration, and innovation.


·       
Drive
automation of operational tasks, deployments, and monitoring to reduce manual
effort and human error.


·       
Oversee
incident management processes, ensuring timely communication, root cause
analysis, and postmortems.


·       
Collaborate
with software engineering, product, and infrastructure teams to design
scalable, secure, and reliable systems.


·       
Report
on system health, reliability metrics, and operational risks to senior
leadership.

Job requirements and qualifications:








Location:


·        Madrid, Spain.


Language skills:


·       
Fluency in English is a must.


Must have experience


·       
7+
years of experience in Site Reliability Engineering, DevOps, or
Infrastructure roles.


·       
2+
years in leadership/managerial role, leading distributed teams.


·       
Proven
track record of managing mission-critical, customer-facing digital platforms.


·       
Experience
with hybrid cloud environments (Azure, AWS, GCP).


·       
Strong
knowledge of observability tools (Dynatrace, Prometheus, Grafana, Splunk,
etc.).


·       
Expertise
in automation and Infrastructure-as-Code (Terraform, Ansible, Pulumi).


·       
Familiarity
with CI/CD pipelines, Kubernetes, and microservices architectures.


Desirable experience


·       
Hospitality,
travel, or e-commerce industry background


·       
Solid
understanding of networking, security, and distributed systems.


·       
Expertise
in scripting languages (Python, Go, Bash


Travel needs


·       
Approximately
10% to Madrid and/or Brussels HQ


Soft skills:


•      
Strong
leadership and people management skills


•      
Excellent
communication and stakeholder management


•      
Strategic
thinker with hands-on problem-solving ability


•      
Ability
to thrive in a fast-paced, global, customer-centric environment


Education:


·       
University
Degree in Computer Science, Engineering, or related field





·       Cloud, agile and/or DevOps certifications preferable.



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