Site Reliability / Gitops Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

The IS team at Canonical supports and maintains all of Canonical's IT production services, running services used by over 60 million Ubuntu users. As an SRE & Gitops engineer, you’ll drive operations automation in our private and public clouds, utilizing open-source infrastructure‑as‑code tools, CI/CD pipelines, and Canonical’s leading products for software operation automation. You will also provide critical feedback to developers on scaling operations, submit bugs, write pull requests, and collaborate on design and implementations within the company.

Remote in any timezone.

• Apply your IaC experience to develop and continuously improve infrastructure‑as‑code practices within IS.
• Automate software operations for re‑usability and consistency across private and public clouds, considering complexities of distributed systems.
• Develop new features and improve the resilience and scalability of Canonical’s cloud and container portfolio.
• Maintain operational responsibility for all Canonical core services, networks, and infrastructure.
• Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services.
• Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures.
• Provide assistance and work with globally distributed engineering, operations, and support peers.
• Be given uninterrupted development time to focus on larger projects and automation of manual tasks.
• Share your experience, know‑how, and best practices with other team members in design sessions, mentorship, and “doing work together.”
• Carry final responsibility for time‑critical escalations.

• Deep experience defining operations in code, using version control, peer review, and CI/CD for both applications and infrastructure.
• Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile).
• Python software development experience on large projects.
• Practical knowledge of Linux networking, routing, and firewalls.
• Affinity with various Linux storage systems, from Ceph to databases.
• Hands‑on experience administering enterprise Linux servers.
• Extensive knowledge of cloud computing concepts and technologies.
• Bachelor’s degree or greater, preferably in computer science or a related engineering field.
• Excellent communication skills in English across email, chat, video or voice calls, and in-person.
• Motivation to troubleshoot from kernel to web and willingness to ask for help when appropriate.
• Willingness to be flexible and learn new things quickly.
• Inspired by the needs of fast‑changing environments.
• Comfortable working within distributed teams.
• Passion for open‑source, especially Ubuntu or Debian.

Canonical is a pioneering tech firm leading the global move to open source. As the publisher of Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit globally and set a very high standard for our people. Working here is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.