Job Description

Top Skills - Must Haves

  • Desktop
  • Support
  • Troubleshooting
  • Hardware
  • Customer service
  • Technical support
  • Active directory
  • Help desk
  • Service desk

    • Top Skills' Details- Must have CCNA (Cisco Certified Network Associate) or be willing to get it within 6 months (expense on candidate)

    - Onsite Support, helping end-users resolve in person issues that arise.

    - Address and resolve escalated issues from tier 2 support, which often involve more complex technical problems.

    - Will be require to go out of state for training / onboarding. Travel will be paid for.

    Secondary Skills - Nice to Haves

  • Windows 10
  • Help desk support
  • Networking customer service
  • Office 365
  • Servicenow

    • Description

    This is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software serv...

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