Site Support Specialist – VIP Support (Windows & Mac): San Jose, CA(onsite)

Position: Site Support Specialist – VIP Support (Windows & Mac)

Location : San Jose, CA(onsite)

Job Description

Key Responsibilities

• Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.

• Troubleshoot and resolve hardware and software issues for Windows and macOS systems.

• Install, configure, and maintain operating systems and applications.

• Manage user accounts, permissions, and access in Active Directory and other systems.

• Support network connectivity issues (LAN/Wi-Fi).

• Coordinate with remote teams for escalations and advanced troubleshooting.

• Maintain inventory of IT assets and ensure compliance with company policies.

• Document incidents and resolutions in ticketing systems.

o Support IT projects such as system upgrades, migrations, and rollouts.

Required Skills

• Strong knowledge of...