Sitecore developer – Application Support

@MarcEllis is #HIRING

Job Title: Senior Application Support Engineer (Arabic preferred)

Location: Onsite-Abu Dhabi.

Duration: 1-year extendable contract

Job Overview:

Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.

Key Responsibilities:

• Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.
• Monitor and optimize application performance and system health.
• Maintain and enhance support documentation, runbooks, and knowledge bases.
• Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.
• Support system upgrades, configurations, and automation processes.
• Ensure compliance with security, risk, and regulatory stand...