SLA Design & Contract Strategy Consultant

We are seeking a highly skilled Consultant to join our Service Level Management Team. In this pivotal role, you will lead efforts to assess, monitor, and enhance Service Level Agreements (SLAs), ensuring the highest standards of service delivery and compliance with client contractual obligations. The ideal candidate will bring a strong background in Service Management, technology-driven environments, outstanding analytical capabilities, and proven leadership in cross-functional collaboration.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Key Responsibilities:

• Develop, implement, and manage comprehensive product and service improvement plans based on data-driven insights and stakeholder feedback.
• Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency, and continuous improvement.
• Manage and triage service level requests wh...