Smart Campaign Lead

Smart Campaign Lead



Aspect House, Glasgow (hybrid)



Salary starting at £38,442 + excellent benefits



Closing date- 13th of February







Help us create a better future, quicker!



Reporting to the Customer Engagement Manager, this role will be responsible for supporting the creation (messaging, content and design) and execution of all smart related customer communications pre, during and post install including pre-appointment reminders, refusal communications and leave behind material as well as all proactive multi-channel customer campaigns designed to generate smart meter installation appointments in line with the overall demand plan.







The role holder will be responsible for monitoring campaign conversion rates by MOP by postcode, taking into account previous contact history for every eligible customer, highlighting issues or oppo...