SMB Customer Success Manager

SMB Customer Success Manager

Join Karbon as an SMB Customer Success Manager where you will manage a large portfolio of SMB customers, driving retention, growth and customer satisfaction.

About Karbon

Karbon is the global leader in practice management software for growth‑minded accounting firms, offering a cloud platform that helps firms save an average of 18.5 hours per week per employee.

Location & Candidate Requirements

Applicants must be located in Cagayan De Oro or Davao.

Responsibilities

• Build and maintain strong customer relationships, acting as the main point of contact.
• Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users, stakeholders, and their businesses.
• Oversee onboarding and training to ensure smooth product implementation.
• Drive product adoption, helping customers see measurable success with the solution.
• Proactively...