Job Description

Our client a top company in Mason, OH is looking for an Implementation Support Specialist for a HYBRID role!
  • Pay $20-23 Hourly

    • Responsibilities:
  • Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
  • Serve as the primary point of contact for clients and brokers during the implementation process.
  • Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
  • Track project status and report progress, issues, and risks to the Implementation Manager.
  • Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
  • Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
  • Ensure all standards and compliance procedures are followed throughout the implementation l...

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