SME Client Manager

SME Client Manager Role Overview

As an SME Client Manager you will be responsible for managing a portfolio of small and medium-sized enterprise (SME) clients across the GCC region. This role focuses on delivering exceptional service resolving complex client issues and driving business excellence through strategic engagement and proactive account management. You will operate independently anticipating client needs and identifying opportunities for growth and improvement.
This position reports to the Head of SME Client Management and is eligible for sales incentive compensation (IC). In International Markets account size may vary depending on the region.

Key Responsibilities

• Own and manage a book of SME clients ensuring high levels of satisfaction and retention.
• Lead the annual renewal process negotiating terms and optimizing profitability while maintaining client relationships.
• Conduct regular strategic meetings with broker...